Accessibility

accessibility at Classic Bowl

Classic Bowl is committed to providing excellent service to all customers, including those with disabilities.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) 2005, Classic Bowl has developed a policy and process to ensure that persons with disabilities have equal access to goods and services at Classic Bowl and that the service they receive is respectful of their dignity and independence.

Under the AODA Customer Service Policy, we will carry out our commitment to customers with disabilities in the following areas:

  • Communication
    Classic Bowl’s staff will communicate with people with disabilities in ways that take their disability into consideration. Classic Bowl provides training to all staff who will communicate with customers to ensure they are knowledgeable in their interactions with people with disabilities, both face-to-face and via telephone. Classic Bowl offers multiple ways to communicate with customers.
  • Assistance Devices
    Classic Bowl is committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. Classic Bowl provides training to all staff to familiarize them with the types of assistance devices used by people with disabilities.
  • Billing
    Classic Bowl is committed to verbally reviewing a bill of service (receipt) at the time of sale and /or answering any questions a customer with a disability may have.
  • Use of Service Animals and Support Persons
    Classic Bowl welcomes people with disabilities who are accompanied by a support person or service animal. At no time will support persons or service animals be prevented from entering our premises. Classic Bowl provides training to all staff on how to interact with people with disabilities who are accompanied by a support person or service animal.
  • Notice of Temporary Disruption
    Classic Bowl will make reasonable efforts to provide customers with notice in the event of a disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption and its anticipated duration and a description of alternative facilities or services, if available. We may not be able to give advance notice in case of an emergency disruption.
  • Training
    Classic Bowl is committed to meeting all staff training requirements under the Accessibility Standards for Customer Service. In addition, training will be provided on a continuous basis to all newly hired staff of Classic Bowl.
  • Accessibility Feedback Process
    Classic Bowl welcomes feedback, including feedback about the delivery of our services to persons with disabilities. Classic Bowl will investigate and respond to all complaints relating to such services in a timely, thorough and objective manner. All customers can submit feedback or questions to (905) 607-2695 ext 221 or by email at helenfay@classicbowl.com